Troubleshooting

Need More Help?

If you are unable to get the answers you require from the information below, please don’t hesitate to contact us and one of our product specialists will be able to assist with your enquiry.

1. The first step is to make sure that you do not check your inverter at night. The inverter will be off at night as it has no power to it from the solar panels.

2. Check that all circuit breakers are in the on position in your switchboard.

3. Shut down the system by doing the following:
a. Turn off the solar supply main switch and AC isolator.
b. Turn off the PV array isolator located on the inverter.
c. Wait 10 minutes before switching system back on.

4. Restart the system by doing the following:
a. Turn on the PV array isolator located on the inverter.
b. Turn on the solar supply main switch and AC isolator.

5. If the inverter or monitoring platform is still showing a fault, this alert will be sent to both the homeowner and ALS Solar advising us that the issue is still present and our team will be in contact shortly.

As our systems come with independent panel monitoring both the homeowner and ALS Solar have full visibility of each panel on your system. We can determine if there is in fact an issue with your system or if something else may be causing your system to produce less then it should.

If you think your solar system is not working, you may become aware – through a higher than expected electricity bill, through information from a monitoring system or simply by your inverter staying permanently switched off.

If the inverter is switched off permanently then you need to call us and ask for a site visit to ascertain the issue.

In cases where the system is working, but you feel maybe not to it’s full potential, an assessment of how much energy you generated and consumed over the billing period is the first place to start. This can be found on your electricity bill. Is the bill much higher without you having changed your consumption pattern? You solar power system supplier should have provided you with estimates of how much energy you will generate and the first step is to compare the predictions with what your electricity bill, or inverter monitoring system says.

If your inverter monitor shows that your system is generating close to what was predicted, then the issue could be to do with a change in the time or the rate of electricity you are being charged. You should discuss the matter with your electricity retailer. Compare your latest electricity bill with some of the bills from previous quarters or even with the bill from 12 months ago.

If you are generating less than what was predicted, your inverter monitoring system may be able to assist you by describing any faults or errors.

Sometimes a tree, not too far from your system, has grown a new shoot and now starts to overshadow your solar system. So check what has changed near your solar system. Any new objects which cause overshadowing?

In all cases it is important to remember that solar systems are producing high voltage of electricity. Do never attempt to fix any problem yourself.

A Shutdown procedure label will be present on your inverter will outline the below.

1. Shut down the system by doing the following:
a. Turn off the solar supply main switch and AC isolator.
b. Turn off the PV array isolator located on the inverter.
c. Wait 10 minutes before switching system back on.

2. Restart the system by doing the following:
a. Turn on the PV array isolator located on the inverter.
b. Turn on the solar supply main switch and AC isolator.